What differentiates XKL in the market is their client engagement strategy. Rather than having a mercenary mentality, the company sits down with its clients and understands their problems. “At first, we help them realize the full potential of their existing networking infrastructure by guiding them to fine-tune their network configuration and settings,” says Dr. Lamb. The company then assesses the right solution based on their unique requirements. They can pick and choose among the solutions and purchase what they need. “We don’t force solutions that do not fit their problems. We listen to their growth plan during the sales process and cater to them accordingly,” he adds.
Rather than adhering to the misleading pricing strategies followed by its competitors, XKL strictly follows transparent pricing. XKL’s quote is inclusive of the license and customer support costs, not just the capital expenditure. “What is unique about us is the 5-years warranty on all our solutions which have a history of being at the core of an enterprise’s network. We design the products keeping longevity and durability of the solutions in mind,” says Dr. Lamb. Lastly, XKL provides complete support to its customers post-implementation, which includes equipment replacement and software debugging, among other services.
We listen to their growth plan during the sales process and cater to them accordingly
XKL’s solutions are built with a familiar user interface that most client companies can relate to. “We don’t put our clients on a training spree where they have to take their eyes off their business processes. The intuitive nature of our solutions means that clients’ teams can quickly become expert at using our solutions,” says Dr. Lamb. The teams can have an elevated experience using XKL’s solutions that are developed on the same operating system (OS), control plane, and platform. So the teams can control and configure the solutions from a central location. All the solutions are built on a flexible architecture so clients can integrate the solutions with different platforms and tools without unnecessary process overhead or partnering with third-party integrators for the purpose.
On the security front, although most client companies trust encryption-based solutions, “They fail to realize that there are many layers of protection which they don’t fully understand,” says Dr. Lamb. In the current market space, OEMs propose encryption on the data plane, but the implementation of the encryption remains flawed. Conversely, XKL’s solutions are natively built to secure the client data. Even if an XKL solution is breached, the attacker cannot access the data plane.
Dr. Chad explains a client success story to narrate the company’s solution offerings in a broader prospect. The Smithsonian museum consulted with XKL for the upgradation of their existing equipment to meet optical networking goals. For its support, XKL received a quote from the IT Engineering Director at the Smithsonian that read, “Our service calls have reduced on our optical network by over 55 percent.” The client cannot be proud enough of their decision to have XKL as the foundation of their next phase of network upgrade and growth. XKL is resolute to create many more of such success stories as it continues to design reliable and easy-to-deploy solutions with robust performance for the upcoming 5G applications.